Cancellation Policy

Once a game, tournament, contest, or wallet transaction has been successfully initiated on our platform, it cannot be cancelled by the user. Participation in games is considered final after confirmation.

Users are advised to carefully review all details before:

• Joining any table or tournament
• Adding money to the wallet
• Making in-app purchases
• Participating in promotional offers

Refund Policy

Refunds are processed only under specific circumstances, including:

• Failed transactions where money is deducted but gameplay is not initiated
• Technical/server issues caused by the platform
• Duplicate payment transactions
• Unauthorized transactions reported within the applicable time frame

Refund requests that meet our eligibility criteria are usually processed within 5–7 business days to the original payment method or wallet balance.

Non-Refundable Situations

Refunds will not be provided for:

• Losses incurred during gameplay
• User mistakes while joining games
• Bonus or promotional credits
• Account suspension due to violation of Terms & Conditions
• Delays caused by banks or payment gateways

Verification Requirement

To process certain refund requests, users may be required to provide:

• Transaction ID
• Registered mobile number/email
• Payment screenshot or proof
• Additional verification documents if necessary

Fraud & Abuse

Teen Patti reserves the right to reject refund requests in cases involving:

• Fraudulent activity
• Abuse of promotional offers
• Multiple refund claims
• Violation of platform policies

Contact Us

If you have any questions regarding cancellations or refunds, please contact our support team through the official support section available on the platform.